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Our Privacy Policy explains how your account details, Touch 'n Go, GrabPay, Boost dan FPX records, cookies and lobby logs are handled.

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HELP PATHS

Check Privacy Help Paths

Privacy questions should reach the right desk, not get mixed with normal lobby chat. We keep separate paths for account data requests, cookie questions and payment record checks, so your case can be traced and answered with the correct account context. Please contact us from your account where possible, because that helps us confirm you are the account holder before we discuss private records.

Team online

Account centre

Use the account centre when you want to check profile details, update contact data or ask why a certain record is linked to your wallet. We may ask for extra checks before changing sensitive fields.

Live chat

Use live chat for time-sensitive privacy questions, such as a login alert or payment reference mismatch. Our team can start the case, confirm your identity and move complex data requests to the privacy desk.

Privacy email

Use the privacy email path for access, correction or deletion requests that need written handling. Include your account name, contact number and request type, but do not send passwords or full wallet credentials.

DATA CARE

Manage Your Data Controls

We treat privacy as part of your account flow, from the first login to the final record we keep for legal or security reasons.

Data collection

We collect details you provide, device signals, login events, wallet activity and support messages. Each category is tied to account operation, payment handling, security checks, service fixes or legal record needs.

Cookie use

Cookies and similar tools keep your session active, remember display choices and help us spot unusual access. You can manage browser settings, although some account functions may need essential cookies.

Security checks

We use password controls, device checks, encrypted sessions and access logs to reduce account misuse. When a login pattern looks unusual, we may pause sensitive actions until your identity is confirmed.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX records are kept with transaction references, timestamps and status results. These details help match deposits, check withdrawals and answer wallet privacy questions.

Retention periods

We keep records only for as long as needed for account operation, legal duties, dispute checks and security history. When retention is no longer needed, data is deleted, masked or separated from your profile.

Request handling

You can ask to access, correct or delete eligible data through our support paths. We confirm your identity first, then explain what can be changed, what must be kept and why.

Ask About Your Privacy Rights

These answers explain how the Privacy Policy applies when you open an account, use the wallet, access game rooms and contact support from Malaysia. They are written to help you understand what we collect, why we keep it and how you can reach us about your records.

It covers profile details, contact data, login events, device signals, wallet activity, payment references, cookie data and support messages. It also covers records created when you open game rooms or request account help.

Payment records help us match deposits, check withdrawal requests, trace failed transactions and answer wallet disputes. For Touch 'n Go, GrabPay, Boost dan FPX, we store references, status results and timing data.

Yes, you can ask for a copy of eligible account data through the account centre, live chat or privacy email path. We first confirm your identity, then explain the format and expected response timing.

You can request correction when profile or contact details are inaccurate. Some fields may need verification before change, especially where the update affects login security, wallet checks or withdrawal handling.

Cookies help keep you logged in, remember device choices and detect unusual access. They may record session events such as page views, game room entry and security signals needed for account protection.

Retention depends on the record type and the reason it was collected. We may keep transaction, security and dispute records longer than basic profile data when legal duties or account safety checks require it.

Start from your account centre for profile issues, live chat for urgent access concerns, or the privacy email path for written requests. Include your account name and request type, not your password.

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